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Refund Policy
General terms
We at Litexmedia, Inc. want you, our customers, to be satisfied
with our software and services. To ensure this, we provide
evaluation versions of our software. Our engineers provide
support at no charge to you during evaluation period. And
if you discover, that our product doesn't satisfy your needs,
after you placed an order and purchased a license, - your
order can be refunded.
Which orders are refunded
The orders for end-user software offered by Litexmedia, Inc.
These orders are refunded with no questions asked, if the
refund request is placed within 30 days from the date when
the order was processed by order processing company. After
this period the refund requests are subject to review on a
case by case basis.
Which orders are not refunded
The customers who violated the terms of the license agreement,
if such violation has lead to cancellation of the license,
lose the right to request the refund.
What amount is refunded
Regardless of payment method, the amount is refunded in full
including shipping cost (when physical media is shipped).
We will also refund shipping cost in case, if the return is
the result of our error (duplicate or inaccurate order processing).
How to request refund
- Fill in, print, sign and send us the Refund
Agreement. The paper should be sent either by post mail.
No, we don't accept scanned images and e-mails because paper
copy of Refund Agreement is necessary for accounting and
audit purposes.
- Fill in and submit the online Refund
Request form. If submission fails, please send the information
by e-mail to support@litexmedia.com.
The date of refund request submission is the earlier of submission
dates of the above documents. The actual refund is performed
when the both Refund Request and Refund Agreement paper are
received.
Refund Agreement should be sent to
Konstantin Vorobyov
20 let RKKA 10-56
644001, Omsk, Russia
Supplementary terms
This policy is a part of agreement, concluded between you
and Litexmedia, Inc. when you purchase a license for Litexmedia,
Inc. product. This policy may be changed at any moment without
any prior warning. The changes affect only orders, placed
after the date when the order was placed. All orders,
which were placed before or on the date, when the changes
were made, are regulated by the terms, which existed at the
moment of purchase.
Refund Request form (all
fields are required):
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